At VIP Wireless, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.
Returns may be accepted within 14 days of purchase for eligible items.
To qualify for a return, products must:
VIP Wireless reserves the right to inspect returned items before approving a return or exchange.
The following items are non-refundable unless defective at the time of purchase:
If a purchased item has a manufacturer defect, please visit our store for evaluation.
Eligible defective products may qualify for:
Approval depends on manufacturer guidelines and product condition.
Approved refunds are issued using the original payment method.
Processing times may vary depending on your bank or card provider.
Typical refund timelines:
Orders may only be canceled before pickup or shipment.
Special orders may be subject to cancellation fees.
We provide in-store services only. We do not offer remote technical support or third-party assistance.
Visit our store for assistance. Walk-in customers welcome.